Our services
Three areas of expertise, one point of contact.
All our services are delivered in Italy, and each one is entrusted to the Group company that holds the requirements to provide it: unarmed concierge and access-control services, which require no licence, to Servizi Ausiliari Integrati; investigations and retail loss investigations, which require a licence from the Prefect, to Demetra Investigazioni e Sicurezza. You deal with a single contact.
For businesses
Big-box retail, stores, shopping centres, companies.
Unarmed concierge and access control
Reception, access control, observation and reporting. Certified to ISO 9001 and UNI 11926:2023.
Retail loss investigations
Investigative loss prevention: plain-clothes investigators reconstruct the causes, methods and patterns behind stock discrepancies. Under a licence from the Prefect.
Corporate investigations
Stock discrepancies, internal dishonesty, suppliers, unfair competition, trademarks and counterfeiting. Reports that can be used in court.
Fire prevention
Certified fire wardens stationed in shopping centres, with emergency and evacuation management.
Beyond big-box retail.
Fashion, luxury and hospitality
Haute couture boutiques, department stores, outlet villages, luxury resorts and private residences: an elegant, discreet presence. Concierge services →
Executive drivers
Trusted drivers for chief executives, VIP guests and entertainment personalities, including during rallies and music festivals. The service →
Who does what
Concierge services, armed security, investigation: three different trades.
In Italy, buyers of security often receive proposals that mix activities regulated in very different ways. This table helps you understand what you are buying, and from whom.
| Unarmed concierge and access control | Licensed armed security (vigilanza privata) | Private investigation | |
|---|---|---|---|
| Who provides it | Unarmed concierge and access-control officers | Sworn private security officers (guardie particolari giurate), who may be armed | Investigators from a licensed agency |
| Authorisation required | No licence from the Prefect; training and procedures | The security company’s licence from the Prefect, plus each officer’s individual sworn-officer decree | Licence from the Prefect under art. 134 T.U.L.P.S. |
| What it does | Reception, access control, observation and reporting, fire cover by certified fire wardens | Surveillance and custody of property, alarm response | Gathering information and evidence, under a written mandate, for use by your lawyer |
| What it does not do | Does not guard property with security-company powers, does not respond to alarms, is not armed | Does not carry out investigations | Does not intercept communications, does not monitor employee productivity |
| With Demetra | Yes · Servizi Ausiliari Integrati S.r.l., ISO 9001 and UNI 11926 | No: if you need it, we will tell you so in writing | Yes · Demetra Investigazioni e Sicurezza, licence ref. no. 5482/2025 |
Not sure which service to start with?
Tell us about the problem: the site survey is free and we will tell you what you really need. +39 0172 750977.